Clarity of purpose
To be recognised globally as the supplier of choice in our chosen fields of testing, calibration and advisory services.
We aspire to be the best. We believe that being at the forefront of our industry requires expertise, exceptional people and excellent processes, which we seek to improve continuously. We balance the demands of our stakeholders to create sustainable growth and profitability.
Our strategy is to deliver sustainable growth and profitability by developing our business in the fields of testing, calibration and related advisory services. We will achieve this by:
Focusing on the provision of technically demanding services
- Investing in the development of our technical teams.
- Delivering services across a broad but clearly defined range of sectors.
- Maintaining high standards of safety and quality in all of our operations.
Building long-term client relationships
- Managing our customer relationships in a responsive and professional manner.
- Maintaining a reputation for integrity and excellent service standards.
- Outsourcing and long term agreements.
Generating organic revenue growth and increasing market share
- Building an industry leading sales and marketing capability.
- Developing innovative propositions which are of real value to our clients.
Managing our laboratories and cash efficiently
- Improving operational efficiency by sharing best practice.
- Managing working capital through improved invoicing and receivables collection.
- Ongoing investment in our facilities to improve efficiency and support growth.
Extending the global reach of our business
- Extending our sales activities into new territories in developing markets.
- Making a small number of acquisitions in a restricted number of our sectors.